I just ordered my print! When will it arrive?
All our shirts are printed after an order is placed and are normally shipped 1-3 business days from the time you order. If you ordered a custom printed shirt of your animal, we will send you an art mockup of your print within 24 hours after ordering, and production time is 2-5 days after ordering. Shipping days are Monday through Friday, with the exception of holidays. (Christmas Eve and Christmas Day, New Year Eve and New Years Day, Fourth of July and Thanksgiving).
Below are Pen's Prints three shipping and handling options:
Standard: $5.00 - arrives 3-5 business days after shipping.
Premium: $10.00 - Arrives 2-3 days after shipping.
Express: $15.00 - Arrives 1-2 days after shipping.
*All delivery times are an estimate, not guaranteed time frames. You will receive an email with a tracking number once the package has been picked up from our printshop.
If a print you ordered is temporarily unavailable or will take longer than normal to create, we will immediately advise you when to expect delivery.
Do you ship internationally?
We do ship internationally to many countries using USPS First Class International. Currently USPS ships to 180 countries. International delivery time frames vary by service level and destination.
USPS First Class International Parcel: 8-12 business days after ship date.
USPS Priority Mail International: 6-10 business days after ship date.
USPS Priority Mail Express International: 3-5 business days after ship date.
*All delivery times are estimates, not guaranteed time frames. The speed of service for these items can take longer depending on which country the shirt is going to and how quickly it moves through customs. At this time USPS only has detailed tracking information on shipments in the USA.
Value-Added Taxes (VAT), taxes, charges, and import duties are not included in the t-shirt price or shipping cost of your order. These additional fees are the customer’s responsibility to be paid upon delivery, and will vary based on the country the print is shipped to.
Can I track my order?
When your order has been printed and is ready to ship, we will send you an email with a tracking number. It can take up to 24 hours for your package to appear in USPS’ tracking system.
Note: If you need to change your address after you place your order, please notify us ASAP. Once your package leaves our printshop, we have no control over it. We cannot change the address or shipping speed.
I didn’t receive my package. Help!
We do all we can to ensure every package is received and within the estimated delivery time. Unfortunately, once your package leaves our printshop, we have no control over it. If your package does not arrive, please contact us at email@example.com.