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Privacy Policy

Effective: February 23, 2016

Last Updated: February 23, 2016

Pen’s Prints LLC, doing business as Pen’s Prints (“Pen’s Prints,” “Us,” “We,” or “Our”), values your patronage and respects your privacy. This Privacy Policy (“Policy”) describes the information collection, use, protection, disclosure, and sharing practices of Pen’s Prints through the website of www.pensprints.com (“Site”). This Policy lets you know what information We collect, how We may share that information, what steps We take to secure your personal information, and your choices regarding the sharing of information. If you have any questions or concerns about this Policy, please contact us at info@pensprints.com.

This Policy applies to the Site. This Policy does not necessarily apply to any offline collection of your personal information.

We are not responsible for the content or privacy practices of any website not operated by Us to which the Site links or that links to the Site.

By visiting the Site, you are accepting the practices described herein and the terms of this Policy.

Pen’s Prints is a Nevada limited-liability company subject to the laws of the United States. This Policy describes Our information collection, use, protection, and sharing practices in the United States. The United States may not offer a level of privacy protection as great as that offered in other jurisdictions. In jurisdictions outside of the United States, We make no representation that the practices described in this Policy are compliant with laws outside of the United States that apply to the collection, security, use and disclosure of information. Information that is collected or stored in jurisdictions outside of the United States may, subject to applicable law, be disclosed or transferred to the United States or other locations. When information is transferred to the United States, it will be handled in accordance with the laws of the United States.

Information We Collect

We collect and may store information from a variety of sources and in a variety of ways, including without limitation, the following personally identifiable information:

  • Full name (first, last, middle)
  • Shipping and billing address(es)
  • Telephone number, which may include home, mobile, or work number
  • E-mail address
  • Date of birth
  • Credit or debit card number
  • Financial account number
  • Country of residence
  • Gender
  • Password and account information to access the Site
  • Clicks and page information such as the address (or URL) of the website that you came from before visiting our Site, which pages you visit on our Site, and which browser you used to view our Site
  • Search terms entered on our Site
  • Chat session information for customers
  • Customer service history, including prior purchases, correspondence to Site, correspondence to Us, and any dispute resolution
  • Other information from your interaction with our Site, services, content, or advertising, including computer and connection information, statistics on page views, traffic to and from our Site, ad data, IP address, and standard web log information
  • Information you choose to provide through the linking of devices where you are actively choosing to share personal information to interact with our Site or an application or program hosted on our Site
  • Information you choose to allow us to access through social media channels
  • Information from other companies, such as demographic and navigation
  • Information (directly or through third parties) about the web sites you visit, the type of device and browser you are using, your device identification number, your geographic location, bandwidth used, session time, etc.
  • Social media information provided by you

If We encounter a problem processing an order, We may use your personal information to contact you.

We do not knowingly or intentionally collect personal information from children under age 13. In the Terms of Use, found at Terms of Use, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 18, please do not submit any personal information to us without the assistance of a parent or guardian.

If you submit a product or Site review, we will ask for your name, e-mail address, and geographic location. Your name and geographic location may be visible to other users. Any personally identifiable information that you submit as part of a review may beviewed by other users or visitors to the Site. We are no responsible for any personally identifiable information you choose to submit as part of a review.

viewed by other users or visitors to the Site. We are no responsible for any personally identifiable information you choose to submit as part of a review.

We might collect information about the type of device and browser you are using, the unique number assigned to your server or Internet connection, your geographic location, and your interactions with the Site. Like many sites, We may also use “cookies,” “web beacons,” or similar technology to help speed your navigation of the Site, recognize you and your access privileges, and track your Site usage. Cookies are small pieces of information stored as text files by your Internet browser or computer hard drive. Cookies enable Us to gather data such as web pages visited, links clicked, and material downloaded. Cookies also are used to put a unique identifier on your computer, which helps Us to generate statistics regarding usage of the Site. We may use cookies to keep a record of your browsing activity and purchase. You can configure your browser to refuse cookies from websites or remove cookies from your hard drive, but if you do, you may not be able to access or use portions of the Site. We use cookies to enable you to select products, place them in an online shopping cart, and to purchase the products. If you reject cookies, you may not be able to conduct some transactions or use some services on the Site. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER CONFIDENTIAL INFORMATION. Web beacons assist in delivering cookies and help us determine whether a page on our Site has been viewed and how many times. Any electronic image on a Site, including an ad banner, can function as a web beacon.

We do not sell or rent your personal information to third parties for their marketing purposes. We may use third-party advertising companies to help tailor site content or to serve advertisements on the Site. Third-party advertising companies that work with us may also use cookies and similar technologies to collect information at the Site and to measure advertising effectiveness, as well as collect and build behavioral profiles by these companies to deliver targeted advertisements on this Site and tracking referrals from different websites. Any information that third parties, such as social media companies, collect via cookies or web beacons is not linked to any personal information collected by Us.

Like most sites, the Site server may automatically recognize the Internet URL from which you access the Site. We may log your Internet protocol address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.

Use and Disclosure of Information

We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.

We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation e-mail when you register with us. We may send you a service-related announcement when it is necessary. You may submit your mailing address or e-mail address for reasons such as to sign up for newsletters, special offers, or announcements of promotions or events. We always permit you to unsubscribe or opt out of future e-mails, but you cannot opt out of receiving e-mails related to your orders.

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone as part of Our regular course of business. We may use the information we collect for non-marketing purposes including, but not limited to: (i) validating your identity; (ii) conducting statistical or demographic analysis; (iii) processing, fulfilling, and tracking purchases or other transactions; (iv) complying with legal and regulatory requirements; (v) customizing your experience at the Site; (vi) protecting and defending Us against legal actions or claims or enforcement of Terms of Use; (vii) preventing or reducing risk of fraud; (viii) debt collection; (ix) satisfying contractual obligations; and (x) cooperating with law enforcement or other government agencies for purposes of national security, public safety, or matters of public importance when we believe that disclosure of information is necessary or appropriate to protect the public interest.

When it is possible to do so, we may link personal information (such as your name or e-mail address) with non-personal information (such as the unique identifier associated with your computer or mobile device). We may also link personal information with other generally or publicly available information to help us identify your preferences or interests. The information we collect may also be merged with information available from other sources such as companies that match e-mail addresses with postal addresses and other information or credit card verification and credit services.

Data Security

Information collected by Us or through the Site is stored on secure servers, which are protected by firewalls and other industry standard security measures. These security measures are intended to protect these servers from unauthorized access. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. We cannot enforce or control the security of computers, electronic devices, or other electronic communication methods used to send e-mails and submit information to Us. You are responsible for ensuring that the computers, electronic devices, and electronic communication methods you use will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of information that you send us before we receive it. Finally, we may rely on third-party service providers for the physical security of some of our computer hardware.

If personal information is collected by any third party under contract with Us, We require such third parties to exercise reasonable care to protect that information and restrict the use of your personal information to the purposes it was provided.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. Having 100% complete security does not presently exist anywhere online or offline. No security system is impenetrable and the servers or Site systems could become accessible in the event of a security breach.

Opt Out/Corrections

Upon your request, We will (a) correct or update your personal information; (b) stop sending e-mails to your e-mail address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at help@pensprints.com. Please do not e-mail your credit or debit card number or other sensitive information.

Policy Updates

We reserve the right to revise this Policy at any time without notice. If we change or update this Policy in a material way, the revised Policy will be posted on the Site. We encourage you to review this Policy from time to time so you will know if the Policy has been revised. If you have any questions about the Privacy Policy, please contact us at info@pensprints.com.